From opening an account to making a withdrawal — Sports Market has you covered every step of the way. Our support team is always here for you.
Help by Topic
Account Registration & Verification
8 articlesHow to Deposit Money
12 ArticlesWithdrawal Rules
9 articlesOffers & Promo Codes
10 articlesBetting Rules & Strategies
15 articlesPassword & Account Security
7 articles
For New Users
New to Sports Market? No worries. Just follow the steps below and you'll be up and running in a few minutes.
Register in 2 minutes with just a mobile number and password. No bank account or complicated details needed.
Upload a photo of your national ID or passport. Verification is usually completed within 24 hours.
Start with a minimum of ৳500. You can use bKash, Nagad, Rocket, or bank transfer — whichever works best for you.
Get a 150% bonus on your first deposit. Don't forget to select the offer on the Bonus page.
Bet on cricket, football, kabaddi, or any sport you love. Check the live odds and make your call.
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More Details
Online betting comes with plenty of questions — how to deposit, why a payment is delayed, why a bonus hasn't been credited, or what to do when you've forgotten your password. The Sports Market Help Center was built to answer all of these. Every topic is explained in plain, simple language that anyone can follow.
Most issues are simpler than they seem — a small oversight is usually all it takes. For example, a missing reference number on a deposit can hold up your funds, and withdrawals won't go through without KYC verification. These common mistakes are covered in detail at the Sports Market Help Center.
💡 For faster resolution: Come to live chat with your issue description, transaction ID, and screenshot ready. This helps our support team resolve your problem as quickly as possible.
Mobile banking is the most convenient payment method in Bangladesh. Sports Market supports deposits via bKash, Nagad, Rocket, and bank transfer. The designated number may differ for each method, so always check your dashboard for the latest deposit number before sending.
The most important thing when making a deposit is entering the correct reference or transaction ID. After sending via bKash, you'll receive an 8-digit transaction ID — enter it accurately in the deposit form. Missing or incorrect IDs require manual verification, which takes longer. Sports Market's help center has step-by-step guides for every payment method.
Deposits may take a little longer to process at night or on bank holidays. During regular hours, bKash and Nagad deposits typically reflect in your wallet within 5–10 minutes. If it's been more than 30 minutes, send a message on live chat and our support team will look into it promptly.
Many users feel uncertain about withdrawing their winnings. At Sports Market, the withdrawal process is fully transparent. Simply submit a withdrawal request from your account dashboard and funds typically arrive within 15 minutes to 2 hours. Note that KYC verification is mandatory before your first withdrawal.
The most common reasons for withdrawal issues are: incomplete KYC, unmet bonus wagering requirements, or incorrect details entered for the withdrawal method. In any of these cases, contacting support gets the issue resolved right away.
Sports Market takes your account security seriously. OTP verification is available on every login. Use a strong password of at least 8 characters, including numbers and special characters. Never share your password with anyone — Sports Market support agents will never ask for it.
If you've forgotten your password, use the "Reset Password" option on the login page. An OTP will be sent to your registered mobile number — use it to set a new password. If your mobile number has changed, contact support and your identity will be verified via NID to restore access.
Claiming bonuses at Sports Market is straightforward, but not knowing the rules can cause issues. The most common problem is not selecting a bonus at the time of deposit — once a deposit is made, bonuses cannot be added retroactively. So before depositing, visit the Bonus page and activate your preferred offer.
Wagering requirements confuse a lot of people. Simply put — you need to place a certain multiple of your bonus amount in bets. A 5x wager on a ৳1,000 bonus means placing ৳5,000 in bets. You can spread these bets across any matches at your own pace. Track your progress in the bonus section of your dashboard.
The welcome bonus is a one-time offer and applies to your first deposit only. The reload bonus is available every week. Cashback is credited to your wallet automatically every Monday. If a bonus doesn't appear, contact support right away — issues are usually resolved within 24 hours.
The Sports Market mobile app lets you bet from anywhere. It's available for both Android and iOS — download the APK from the website or get it from the app store. Keep notifications enabled to receive the latest bonus offers and match updates directly on your phone.
If you're having trouble installing the app, go to your phone's settings and enable "Unknown Sources" or "Install Unknown Apps", then try installing again. If the problem persists, visit the Technical Support section in the help center for a detailed step-by-step guide.
Good to Know
The Sports Market support team is available 7 days a week, 24 hours a day. You can reach us on live chat any time.
Full support is available entirely in Bangla. No English required.
Most issues are resolved through live chat. Complex matters are handled within 24 hours at most.
There are over 50 help articles available. Many issues can be resolved on your own just by reading through them.
Contact Us
No matter how big or small the issue — the Sports Market support team is always ready to help.
For the fastest help, use live chat. On average, an agent connects within 3 minutes.
For complex issues or document submissions, reach us by email. We typically respond within 2–6 hours.
Common questions are answered on the FAQ page. Take a look there before reaching out to support.
Frequently Asked Questions
Still have questions? Reach us via live chat or email. New here? Sign up today — takes just 2 minutes to get started.